Question 1

What is a report credit?

Accepted Answer

When you buy the 2 or 3-report bundle, one report unlocks straight away and the rest are saved as credits on your account. Use each credit on any vehicle whenever you need it, there is no time limit.

Question 2

Do report credits expire?

Accepted Answer

No. Credits stay on your account until you use them, however long that takes.

Question 3

How is this different from the membership?

Accepted Answer

The membership (see /upgrade) is a subscription for unlimited free vehicle checks. A report bundle is a one-off payment for a fixed number of full premium reports, with no subscription.

Question 4

Where does the report data come from?

Accepted Answer

DVLA and DVSA official records, plus insurance industry finance, write-off and stolen vehicle databases.

Question 5

What if a check comes back as "unavailable"?

Accepted Answer

Record coverage varies by vehicle. "No record found" means a check completed and confirmed nothing matches, which is a genuine clear result. "Unavailable" means a provider did not return a result, so it is shown as not checked rather than clear.

Question 6

How do I get my report?

Accepted Answer

A single report is emailed instantly after payment and saved to your account. A bundle unlocks the report for the vehicle you started on straight away, with the rest kept as credits.

Every report pays off

What every report checks

Built on official UK data

Frequently asked questions