Car Air Conditioning Regas Terms

1. About us and these terms

The service is arranged by GRZA Ltd, trading as MOTCO, company number 16414673, registered office at 724 High Road Leytonstone, London, England, E11 3AJ. Contact: info@motco.co.uk.

A booking form submission is a request only. No appointment exists until we confirm the date, time, postcode coverage, vehicle and service requirements.

2. Service area

The advertised service is available in selected East London locations. We may decline or propose another arrangement where the address is outside our operating area, access is unsafe or unsuitable, or the vehicle cannot reasonably be serviced at the proposed location.

3. Price

The advertised consumer price is £96 including VAT, made up of £80 plus £16 VAT. The price applies to the agreed regas service only. Repairs, replacement parts, leak repair, fault finding beyond the agreed service, recovery and repeat attendance are not included unless separately agreed in writing.

4. What the service includes

The service may include connection of appropriate equipment, basic system observations, recovery or handling of refrigerant where required, and recharging the system using the refrigerant and quantity considered appropriate for the vehicle and equipment available.

Vehicle systems vary. We will confirm compatibility before attendance where reasonably possible, but information supplied by the customer must be accurate.

5. Regas is not a repair guarantee

Air conditioning can fail for many reasons. These include leaking or broken pipes, worn seals, damaged condensers, failed compressors, pressure sensor faults, electrical faults, control module faults, blocked components and previous incorrect repairs. Adding refrigerant cannot correct those defects.

We do not promise that a regas will make a defective system work. We will not be responsible for a pre-existing defect or damage that was not caused by our failure to use reasonable care and skill. Nothing in these terms excludes liability that cannot lawfully be excluded.

6. Leaks, damaged pipes and unsafe systems

We may stop or refuse the service if there is evidence of a significant leak, broken pipe, damaged fitting, unsafe modification, unsuitable refrigerant, contamination or another condition that makes work unsafe, unlawful or inappropriate. We may recommend specialist diagnosis or repair.

The customer remains responsible for repairing pre-existing leaks and defects. Refrigerant may be lost after the service if the system has an undetected or intermittent leak.

7. Charge where the system does not cool

If we attend and carry out the agreed regas procedure but the air conditioning remains inoperative because of a pre-existing defect, leak, damaged pipe or failed vehicle component, 50% of the full service price is payable. At the current advertised price, that charge is £48 including VAT.

This charge reflects the work already supplied, including attendance, equipment setup, inspection, labour and refrigerant-handling activity. It does not apply where the failure is caused by our breach of contract or failure to perform the service with reasonable care and skill.

If the full £96 has already been paid, we will retain £48 and refund the remaining £48 where this clause applies. If no advance payment has been taken, £48 will be due.

8. Customer responsibilities

The customer must:

• provide accurate contact, vehicle and location information;
• have authority to approve work on the vehicle;
• provide safe and lawful access to the vehicle;
• tell us about known faults, leaks, previous repairs or refrigerant conversion;
• remove valuables and ensure the vehicle can be safely accessed and operated; and
• follow reasonable safety instructions during the appointment.

9. Appointments, delay and cancellation

Preferred dates and times are not guaranteed until confirmed. We may need to change an appointment due to weather, traffic, equipment issues, staff availability, safety or circumstances outside our reasonable control. We will contact you as soon as reasonably possible.

If you book remotely as a consumer, statutory cancellation rights may apply. If you expressly ask us to begin the service during a cancellation period, you may have to pay for the proportion of service supplied before cancellation, as permitted by law.

10. Payment

Payment arrangements will be confirmed before the appointment. You must not make payment to an unverified person or account. Any additional work requires your agreement before it is charged.

11. Standard of service and consumer rights

We will perform the service with reasonable care and skill. Nothing in these terms removes or limits rights available to consumers under applicable law, including the Consumer Rights Act 2015.

12. Liability

We do not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability that cannot legally be limited. Subject to those matters, we are not responsible for losses caused by pre-existing vehicle defects, inaccurate information supplied by the customer, failure to follow advice, or circumstances outside our reasonable control.

13. Complaints

Contact info@motco.co.uk promptly with the registration, appointment date and a clear description of the issue. Give us a reasonable opportunity to inspect or investigate before arranging third-party work where practical.

14. Privacy

Booking information is used to assess coverage, arrange the service, communicate with you, maintain service records and deal with enquiries or complaints. See the Privacy Policy.

15. Governing law

These terms are governed by the law of England and Wales. Consumers retain any mandatory rights to bring proceedings in another part of the United Kingdom where applicable.